Question 1

What is Hypervault?

Accepted Answer

Hypervault is an all-in-one digital vault and password manager designed for teams and businesses. It combines secure password storage, document management, and team collaboration in one encrypted workspace. Built in Belgium, Hypervault offers EU data residency and security controls that help organisations work toward GDPR and NIS2-related requirements—without claiming a NIS2 certification.

Question 2

How secure is Hypervault?

Accepted Answer

Hypervault uses end-to-end encryption with zero-knowledge architecture, meaning we cannot access your encrypted data. All data is stored on servers within the European Union, ensuring GDPR compliance. We employ industry-standard security measures including strong encryption, secure key management, and regular security audits.

Question 3

Can I import passwords from other password managers?

Accepted Answer

Yes! Hypervault supports CSV import from most password managers including LastPass, 1Password, Dashlane, Keeper, and others. Simply export your data from your current password manager and use our CSV import template to migrate everything into Hypervault. Visit our CSV Import Template page for detailed instructions.

Question 4

Does Hypervault support team sharing?

Accepted Answer

Absolutely. Hypervault is built for teams from the ground up. You can create workspaces, organize items in folders, share passwords and documents with team members, and control access with granular permissions. MSPs can manage multiple clients with isolated spaces while maintaining central policies.

Question 5

What is a digital vault?

Accepted Answer

Hypervault's digital vault allows you to store not just passwords, but also sensitive documents, contracts, certificates, API keys, and other confidential information in one secure, encrypted location. Everything is organized with structured templates and can be shared with team members as needed.

Question 6

Does Hypervault integrate with Azure AD?

Accepted Answer

Yes. Hypervault supports Azure AD SSO (Single Sign-On) and SCIM provisioning. This allows you to automate user onboarding and offboarding, enforce MFA at the identity provider level, and manage access through Azure AD groups. This integration reduces IT overhead and improves security.

Question 7

Is there a browser extension?

Accepted Answer

Yes, Hypervault offers a Chrome Manifest V3 browser extension for Chrome, Edge, and other Chromium-based browsers. The extension provides autofill functionality, password generation, and secure credential storage. It's designed for performance and security isolation.

Question 8

What data residency options are available?

Accepted Answer

Hypervault stores all data on servers located within the European Union by default. This ensures GDPR compliance and simplifies data protection agreements (DPAs) and data protection impact assessments (DPIAs) for EU organizations.

Question 9

How does pricing work?

Accepted Answer

Hypervault offers flexible pricing plans starting at €4 per user per month (or €39 per user per year). There's no minimum number of licenses required. Enterprise plans with advanced features like Azure AD SSO and SCIM provisioning are available. Contact sales for custom pricing for larger teams or MSPs.

Question 10

Can I try Hypervault before purchasing?

Accepted Answer

Yes! Hypervault offers a 14-day free trial with no credit card required. You can set up your vault, import your passwords, and explore all features during the trial period. Sign up at app.hypervault.com/signup to get started.

Question 11

What happens if I forget my master password?

Accepted Answer

Hypervault uses zero-knowledge architecture, which means we cannot recover your master password. However, we provide organization-controlled recovery options that don't expose your content to us. It's important to store your master password securely, such as in a physical safe or with a trusted recovery method.

Question 12

Does Hypervault support TOTP/2FA?

Accepted Answer

Yes. Hypervault includes built-in TOTP (Time-based One-Time Password) support. You can generate and store one-time codes directly in Hypervault items, and admins can enforce 2FA policies across workspaces to enhance security.

Question 13

Is there a mobile app?

Accepted Answer

Hypervault currently offers a responsive web version that works on all devices including smartphones and tablets. A native mobile app is in development. The responsive version provides full functionality and is optimized for mobile use.

Question 14

How do I contact support?

Accepted Answer

You can contact our support team through the contact page on our website, or email us directly. Our support team is trained and ready to help, with an average solution time of less than 2 hours once your ticket is opened.

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